We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@yourpetconnection.com. Please note that returns will need to be sent to the following address: 

Your Pet Connection LLC
168 Pioneer Trail, Ste 205
Chaska, MN  55318

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@yourpetconnection.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@yourpetconnection.com.

All orders over $35 are shipped within the Continental United States free of charge!

As always, you can select a faster shipping method during checkout for additional expense. We ship via all major mail carriers, including UPS, FedEx, DHL, and the United States Postal Service.

Even though your order is processed to your card immediately, there are RARE occasions where we may face an unforeseen delay in shipping your order. We will notify you if we determine your order is delayed within 1-3 business days.

Standard Shipping: With our standard shipping, you should receive your products within 5-8 business days from the day the order is processed. (If you order before 3pm CST your order will be processed same day)

PO Box Shipping: We cannot ship to PO boxes.

Shopping at Your Pet Connection LLC is 100% Safe!

Keeping the personal information of our customers secure is our top priority. Should an unauthorized charge appear on your credit card while shopping at our store no worry, you will not be held responsible. Your card use is GUARANTEED SAFE while shopping at our site!